WORKFLOW DESIGN / REALIADAD TECH NOTES
Map the workflow before choosing the tools.
A practical starting point for turning a repetitive process into dependable automation.
Start with the event, not the app
Write down what starts the work, which information arrives, who owns the decision and what a successful outcome looks like. A process map often reveals missing responsibilities before it reveals missing software.
Separate decisions from side effects
An approval decision and an action such as sending a message are different steps. Make the decision inspectable, and make the action safe to retry. Keep a human checkpoint for irreversible or high-impact work.
Define failure before building success
Ask what happens when an input is incomplete, a service is unavailable or the same event arrives twice. Agree on a recovery path and a person responsible for exceptions.
Measure one useful outcome
Choose a baseline such as time per completed request or the number of manual corrections. Automate one narrow path, compare the result, and expand only when the evidence supports it.